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Privacy Policy

How we protect your information

Last updated: February 2026

1. Introduction

Pest Control Experts ("we", "us", or "our") is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website at https://pestexperts.co.za or engage our pest control services.

2. Information We Collect

We collect the following types of personal information:

  • Contact details: Name, email address, phone number, and physical address
  • Service enquiry details: Type of pest problem, property type, and preferred service times
  • Website usage data: Pages visited, browser type, device information, and IP address (via cookies and analytics)
  • Communication records: Messages sent through our contact forms or WhatsApp

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide pest control quotes
  • Schedule and deliver pest control services
  • Send service confirmations and follow-up communications
  • Improve our website and services through analytics
  • Comply with legal obligations

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

  • Consent: When you submit a contact or quote request form
  • Contractual necessity: To fulfil pest control services you request
  • Legitimate interest: To improve our services and website experience

5. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics / Tag Manager: Website usage analytics
  • Sanity CMS: Content management (no personal data stored)
  • Cloudflare: Website hosting and security

We do not sell, trade, or rent your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Lead enquiry data is retained for up to 24 months after your last interaction with us.

7. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

9. Cookies

Our website uses cookies for analytics and functionality. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, though some features may not function properly.

10. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us: